City Hall Now Open for By - Appointment Only Services

City Hall Now Open for By - Appointment Only Services

Appointment Only Services

As of Wednesday, July 15, 2020, the City of Niagara Falls will be offering access to select services by appointment only at City Hall, Monday through Friday between the hours of 8:30am and 4:30pm. In anticipation of reopening, the municipality has been putting plans in place to welcome the public safely back into City facilities.

At City Hall, residents and businesses will have access to the services below in person, by appointment only, during normal business hours.

Individuals who have made an appointment to access services in person will see enhanced health and safety precautions, including glass barriers at customer service counters, floor markings to support physical distancing requirements of 2 metres, hand hygiene stations, enhanced cleaning, and signage reminders to help with traffic flow and to control occupancy.

Many facilities that were closed in March due to COVID-19 have been offering virtual services, and will continue to do so, as technology becomes a bigger part of the new normal. We continue to encourage all residents to seek alternative methods to connect with City staff, such as online or by telephone. Many City services can also be paid for through our website and we encourage everyone to use alternatives to paying in person. Taxes can be paid through your bank, or by mail.

City Hall - 4310 Queen Street

Arrive at City Hall’s main entrance doors 10 minutes in advance of the scheduled appointment time. All customers will be greeted by security staff who will provide COVID screening assistance and direction. With the lobby’s current limited capacity, customers may be asked to line-up physically distanced outside of the entrance doors until they can be safely accommodated. Once your screening is complete, a staff member will meet you.

Staff handling paperwork will be behind barrier glass and will sanitize their hands before and after handling your documents.

Where physical distancing is not possible, the city strongly recommends that members of the public wear masks in municipal buildings and on municipal property.

For more Information - https://niagarafalls.ca/covid19/appointment-only-services.aspx

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